Leading Financial Services company, specialising in the provision of credit products to consumers. Over 5 million customers across the UK. Multi national locations
The Problem
The need to evolve the efficiency and digital offering of an existing Mail Room service
Accuracy and compliance challenges with historic working practices
A lack of operational scalability for peak periods
What WeDid
Transferred the existing Mail Room to Flow AI, including team TUPE
Operational re-engineer introducing working practice efficiencies, enabling the achievement of PCI compliance
Introduction of a Digital Mail Room, using AI based technology to capture content, making automated decisions on routing and process decisions
Expanded the service offering to include a wider support to the customer end-users
Services
Capture
Automation
Distribution
What WeAchieved
Increased document control and security.
Processing efficiency improvements through the introduction of AI-based workflows
Flexible service provision.
Overall cost of service savings
Greater service transparency to support audit and governance requirements
Evolved service to support other areas of customer’s organisation
