Our mission is to augment technology and process efficiencies to deliver market-leading solutions, helping our customers work better.
Our business is nothing without our customers. Whatever the challenge, supporting our customers to meet their objectives is at the core of all we do.
With our customers being the focus of all we do, we understand that it is the Flow AI team that make it happen. We ensure an open, transparent and inclusive work environment, with all team members supported and valued.
The only constant is that things change. We understand that the business landscape is constantly evolving. We also understand that each of our customers is unique. Our agile and flexible approach enables us to meet the individual needs of all of our customers, responding to their changing requirements.
What we do has an impact on our customers, team members and the environment. This is a responsibility we take seriously, ensuring we operate with accountability, care and consideration.
Workflow automation and document solutions is what we have done for over 24 years. It is what we are good at and we are passionate about delivering the best to our customers.
Combining technology with service excellence we help our customers work better.
Our bespoke approach to pricing ensures that you only pay for what you use, helping with changes in business demand and removing Cap-Ex.
Our experience and industry knowledge will ensure the best technology and delivery model is used to meet your requirements.
Technology is great, however sometimes it cannot do it all. Our team of professionals can help manage those exceptions.
Ability to evolve delivery approach and location to ensure a tailored approach for individual customer requirements.
Without our customers we do not have a business, therefore their needs are at the heart of all we do.
With no vested interest in any technology or delivery method, our only bias is to ensure that we provide the best service to our customers.
Our team combines expertise and dedication to meet your needs and exceed expectations.
Simon Kelly
Managing Director
Company Strategy
Business Delivery
Governance & Compliance
From graduating spent early career in Financial Services and IT sector before joining a Document BPO organisation in 2000. Took on the position of Flow AI Managing Director in 2012, leading the team into new markets and solution areas, resulting in the successful growth of the business.
My passions include my family, music, running and reading (in that order, but not necessarily at the same time).
Ryan Felton
Commercial Director
Strategic Financial Planning
Financial Control
Compliance & Regulation
Graduated from Oxford University with a Master’s degree in Chemistry. Began my career in accounting, training as a Chartered Accountant with PwC while working as an auditor. Since then, I have held finance roles in the legal sector, a private equity-backed firm, and a venture capital-backed IT start-up. I joined Flow AI as Commercial Director to oversee financial strategy and ensure the continued financial growth and stability of the business.
A lifelong sports enthusiast, I have played school rugby in Singapore and Australia, rowed at university, and now enjoy cycling, with my most recent trip taking place in Mallorca.
John Taylor
Chair
Strategic guidance
Business governance
Execution oversight
30 year professional experience in fast growing, market changing managed services and outsourcing sectors. 20 years Board experience leading, guiding and supporting growth and transformation. Currently chairing 4 businesses in the technology sector within Rigby Group.
Keen gardener (or more the free labourer) with my wife Tracey, redesigning and landscaping our garden over Covid. The new garden has been shortlisted for a national design and landscaping award, and then gone on to win the national award from Society of Garden Designers. Designer & Landscape Contractor Award 2024.
Karl Wilson
Technical Director
Solution Design
Technology Management
Portfolio Development
Joining the business in 2000 undertook a range of roles from sales to operational management, before moving into the Solution Design team in 2009. Playing a central role in the development of Flow AI, now responsible for the full Flow AI technology stack and solution portfolio.
Keen motorsport fan, currently competing in the Javelin Sprint Series with a modified Clio 172 Cup race car.
Bart Sobiecki
Customer Experience and Delivery Director
Customer Experience
Operational Delivery
Contract Adherence
Early career experience ranged from managing individual sites to overseeing multiple locations for a national document services business. Completed an MBA in 2022, before joining the Flow AI team. Current role involves overall responsibility for Flow AI’s national operations and customer experience.
My kids are British, wife Colombian, I am Polish. I love an adventure, especially one on two wheels.
Rob Jones
Solution Architect
Solution Design
Customer On-Boarding
Sales Support
Over 10 years’ experience in the document services industry, holding a number of leadership roles across sales, commercial and customer management positions. Joining Flow AI in 2019 as a Client Services Manager before moving into the role of Solution Architect, supporting the delivery of efficiencies and improvements to customer business processes.
I am the Club Secretary for my local Working Mens Club – which sometimes feels like living on the set of Phoenix Nights.
Matt Verwyst
Client Services Manager
Customer Experience
Operational Delivery
Team Management
With over 20 years’ experience working in the document outsourcing industry, joined Flow AI in 2018. With an excellent track record in delivering services across many industry sectors such as Financial, Legal, Government, FM & Public sectors. Particularly passionate about supporting customers achieve their business goals.
Keen musician and carpenter. When I am not playing and recording music, I am in my woodwork workshop.
Jodi Mearns
Client Services Manager
Customer Experience
Operational Delivery
Team Management
Joining the business in 1997 as an apprentice, worked way up through numerous operational roles. Moving into a Head of Implementations role in 2019, before taking on the position of Site Support manager in 2021 responsible for coordinating operational cover across Flow AI. Took on Client Services Manager duties in 2022 with the remit for all of Flow AI’s operations in the north of the UK.
I am a keen pool player, playing and competing in tournaments within the Lancashire leagues.
Chris Awcock
Business Development Director
Business Development
Customer Solutions
Proposition Development
Spent early sales career with Pitney Bowes enabling the gain of the necessary experience before starting own direct selling company. After 10 successful years sold business, returning to a sales director position for a leading UK software company. Currently leads Flow AI’s Direct sales channel, supporting customers delivery their efficiency and cost saving objectives.
My wife and three children come first although they claim that our Red Labrador does.
Donna Richards
Customer Service Liaison
Finance Administration
Supplier Management
Customer Support
Joined Flow AI in 2007 commencing in the role of Finance Administrator. Over the years has developed skills and experienced, taking on more responsibilities, including customer invoicing and credit administration, supplier management and general customer queries. Now holds the position of linchpin for Flow AI.
As a mother of three wonderful, energetic children, have learnt to be a world class juggler! Loves photography and family walks.
Nick Stannage
Post Sales Developer
Solution Design
Customer On-Boarding
Technical Development
After graduating University studying Computer Science in 2017 started working at an IT consultancy firm that specialised in Total Agility, providing the opportunity over the next 6 years to develop skills in TA, C# as well as handling many different projects and customers. Joined the Flow AI team in 2023 as a Total Agility Consultant supporting the development and implementation of technical solutions for a range of different customers.
I have 2 Dogs(Sam and Ted),I have a black belt in Tae Kwon Do and I am big fan of Pirate Metal.
Flow AI are proud to be an SCC company, part of the Rigby Group.
Founded in 1975, Rigby Group is today Europe’s largest private investor in technology. We are also one of the top ten wholly family-owned second generation businesses in the UK and in the top 500 globally. Our Group values underpin our work: foresight, hard work and enabling others.
The mission of Rigby Group is to balance sustainability and profit in the pursuit of technological innovation, and to deliver long-term benefits for our stakeholders and communities. Everything we do is founded on the belief that cutting-edge innovation, traditional values, and vigorous philanthropy can be harnessed to create a sustainable future – financial, social, environmental and governance.