Trusted adviser to corporates, financial institutions and governments worldwide.
2,800 employees
The Problem
A customer delivered internal Print Room providing services using dated technology
The outsource to external print companies nearly 50% of all reprographic requests, at considerable cost, despite having an internal Print Room
Limited digital services to support evolving end-user requirements
Little focus on customer service by the Print Room team, with a poor reputation across end-users
What WeDid
Transferred the Print Room operation to Flow AI, including TUPE transfer of the existing team
Rationalised the staff and equipment inline with requirements, whilst investing in new technology
Stopped the use of external print companies, focusing work through the internal operation, resulting in better utilization of the Print Room and significant cost savings
Introduction of digital-first services
Introduction of a customer service manager and customer service training for the team
Services
Capture
Create
What WeAchieved
A more responsive and customer-focused service, providing an improved level of support to end-users
Savings of +£400k within the first year of the contract
Improved access to digital services, through the use of eBibles and eCourt Bundles
Improved control and governance of document production
