Case Study Category: Market Sector

Insurance Claims

Multi-channel capture of claim information Automate the receipt, sorting, data entry, processing and reporting of all information Integrate and update systems with verified data Automate confirmation and additional info requests Reduce costs Speed up processing Simplify decision making Balance compliance and…

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Exam Marking

Digitise printed or hand-written forms and exams Link associated documents Identify and assess marks on answer sheets Loop in a human for ambiguous responses Output granular marking data in seconds Reduce costs Enable remote working Speed up processing Improve marking accuracy…

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Employee Onboarding

Automate the creation and sending of onboarding forms & documents, including eSignature requests Multi-channel capture of onboarding documentation Capture key information to assist evaluation Automatically identify & request missing info Reduce onboarding time & costs Eliminate paper storage Free up office…

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Document Centre Outsource

TUPE transfer the existing operation Utilise Flow-AI technology to deliver efficiency Migrate suitable work to Flow-AI hub Transform to a digital-first delivery XaaS pricing model, to remove CapEx requirement Reduce costs Reduce reliance on paper Free up office space Enable remote…

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Customer Onboarding

Automate the creation and sending of onboarding forms & documents, including eSignature requests Identify onboarding documents upon receipt Capture key information to assist evaluation Automatically identify & request missing info Reduce onboarding time & costs Eliminate paper storage   Free up…

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Customer Comms

Ad-hoc, bulk or system generated communication Automated document composition Mutli-channel delivery by customer preference Closed loop capture with inbound communications Create and maintain an audit trail Eliminate paper storage costs Store information securely Find the information you need quickly & easily…

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Patient Records

Scan medical notes as a project or at point of use Automatically extract & verify patient information Classify and collate by discipline Digitally store and link to systems of record Automate appending records with future notes Remove medial note transportation costs…

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Resident Comms (inbound)

Multi-channel capture of request for information
Classify correspondence & capture key info
Apply sentiment analysis to identify complaints
Distribute to recipients and systems
Automate inbound correspondence processing

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Heritage documents

Scan paper contracts into a digital PDF format
Mixed sizes, condition, formats handled with care
Capture and key information & match to records
Make content searchable
Store in a Document Management System

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eDiscovery/Litigation Support

Objective coding of digital and paper documents
Automated coding speeds up processing
Load file creation for eDiscovery; or
Supply Metadata & content searchable EDMS

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