The firm wanted to move away from traditional print-based document processing, towards the introduction of digital workflows and e-Discovery technology.
They needed to remove the management burden involved in the client self-delivering the Print Room directly
There was a requirement to migrate towards a more flexible operating model, enabling flexible support during peak periods
What WeDid
Initial transfer of the customer Print Room to Flow AI, including staff TUPE
Development of an on-site/off-site operational model whereby only essential work with a quick turnaround remained on-site
Investments were made in new equipment to improve workflows on-site
Introduce Digital Mail technology to enable to electronic capture and routing of documents to recipient
eBibling service supporting digital working
Introduced an Objective coding service to support document digitisation
Services
Capture
Create
What WeAchieved
Overall cost of service reduction, with the removal of any customer capital expenditure requirement
The removal of the management burden of running the Print Room, which allowed the firm to refocus on their core business activities
A flexible on-site/off-site operating model, assisting with peak workflows
Greater visibility of electronic/paper document methodology for litigation management which resulted in an increased usage of intelligent document control solutions e.g. document databases
