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Who We Are
What We Do
Who We Help
ESG
Contact
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Who We Are
What We Do
Who We Help
ESG
Contact
Case Study 4:
Utilities Company
The Customer
A FTSE 100 Company
5,300 employees
The
Problem
High cost of service, with a lack of brand and supplier control
Limited ability to implement digital communication strategies
Lack of Event Management support
No oversight on sustainability and the use of environmentally responsibly sourced materials
What
We
Did
Technology investment and supplier consolidation, resulting in overall cost of service
Introduction of a Creative Design service supporting digital communication strategies
Introduction of a dedicated Customer Service Manager, to assist with the project management of customer events
Introduction of sustainable procurement practices, sourcing environmentally friendly products
Services
Capture
Create
Distribute
What
We
Achieved
40% overall service cost saving, with full transparency on spend
Improved brand control and overall document quality
Greater support and access to digital communication services
End-to-end project management supporting customer promotional events
Improved service sustainability, with full providence on all sourced items
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