Case Study 5:

Police Authority

blue logo flow ai

The Customer

A leading UK police force
Single UK HQ with multiple local police stations supporting

The Problem

  • An existing document service, with limited services available to end-users and a poor reputation
  • A lack of Investment n technology and staff development
  • A focus on paper-based services, with no digital solutions

What We Did

  • A full refresh of the hardware and software, providing the latest technologies, with a focus on digital-first services
  • A re-engineer of work-flow processes and quality assurance procedures, providing a full audit trail for all documents
  • Introduced a dedicated customer service team, focused on understanding and meeting the customer’s requirements

Services

  • Capture
  • Create

What We Achieved

  • Improved on-site service offering and increased utilisation of the service
  • A high level of positive customer feedback, with end-users now viewing the team as an essential support function for the delivery of their duties
  • Smarter digital working methods, with considerable amounts of time saved when searching for documents
  • Improved document durability and security with all documents backed up on a secure database
Return to What we do