Offers legal advice to private and public sector clients both in the UK and internationally
The Problem
The law firm lacked the relevant expertise and resource to support the implementation of a digital mail solution
The use of manual process meant that the inbound mail operation was considerably time consuming
The use of manual input also left the service vulnerable to human error
What WeDid
All capital investment covering staff, training and development, equipment, software and support, were made by Flow AI
Introduced a software that integrated seamlessly with the law firms existing systems and promotes maximum automation of the inbound digital mail process
Engaged with staff to understand their requirements and worked with our software developers to meet these needs
Centralised processing of mail into a single workflow, enabling multi-site shared working
Established a trained cover team, to support planned and unplanned absence support
Services
Capture
Distribution
Automation
What WeAchieved
Improved Workflow – the digitisation and auto data capture has enabled workflow improvements, including automation of selected back-office processes
Improved Compliance – Accuracy and data protection issues have now been resolved by reducing manual data entry
Staff Efficiencies – By improving the efficiency of the overall service, Flow AI have placed the customer in a position to allow staff efficiency changes
